Useful information
Arrival
From 15:00
The reception is open 24 hours aday.
Departure
until 12:00
Cancellation
WIFI
WIFI is available free of charge
Breakfast
Breakfast at 28,00 €
Free breakfast for children up to 3 years old
Parking
The hotel has an on-site car park
Parking surcharge of €20.00
Charging station for electric vehicles available
Disabled parking space(s) available
Parking 100 m from the hotel
At the Q-Park Clémenceau - Auditorium. Take advantage of a special rate of €20 per night instead of €30 by going directly to the hotel reception to obtain a parking ticket.
Children
Children stay free of charge in their parents' room until they are 3 years old
An extra bed is available upon reservation for an additional fee of 45,00 € / night
Baby cots are available upon reservation
Animals
Pets are allowed
The pet supplement is € 20.00 / pet / night
Tourist tax
3,41€ (per person and per night)
Free cancellation until 15:00, 1 day(s) prior to arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
In case the invoice of the reservation exceeds 1000 € the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.
These will of course be refunded in case of cancellation 1 day before the date of reservation.Cancellation conditions applicable on all rates, except special rates specifying particular cancellation conditions.
More information
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when booking.
Accepted means of payment: Credit card / Cheque / Cash / Holiday vouchers
Other information :
Competent consumer mediator in the event of a complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tel: 05 56 99 38 00 / Mail: greffe.ta-bordeaux@juradm.fr
See Article L.612-1 and Article R.616-1 of the Consumer Code.
Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right to oppose telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone details to a professional is entitled to register on the telephone canvassing opposition list.
