General terms and conditions of sale

Le Palais Gallien Hotel & Spa *****: intimate luxury in the heart of the historic centre of Bordeaux

Useful information

From 15:00
The reception is open 24 hours aday.
until 12:00
WIFI is available free of charge
Breakfast at 28,00 €
Free breakfast for children up to 3 years old
The hotel has an on-site car park
Parking surcharge of €20.00
Charging station for electric vehicles available
Disabled parking space(s) available

Parking 100 m from the hotel

At the Q-Park Clémenceau - Auditorium. Take advantage of a special rate of €20 per night instead of €30 by going directly to the hotel reception to obtain a parking ticket.
Children stay free of charge in their parents' room until they are 3 years old
An extra bed is available upon reservation for an additional fee of 45,00 € / night
Baby cots are available upon reservation
Pets are allowed
The pet supplement is € 20.00 / pet / night
Tourist tax
3,41€ (per person and per night)
Free cancellation until 15:00, 1 day(s) prior to arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
In case the invoice of the reservation exceeds 1000 € the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.

These will of course be refunded in case of cancellation 1 day before the date of reservation.Cancellation conditions applicable on all rates, except special rates specifying particular cancellation conditions.

More information

Room for people with reduced mobility

The hotel has a room for people with reduced mobility, please specify this when booking.
Accepted means of payment: Credit card / Cheque / Cash / Holiday vouchers

Other information :

Competent consumer mediator in the event of a complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
05 56 99 38 00 / Mail:
See Article L.612-1 and Article R.616-1 of the Consumer Code.

Online dispute resolution:
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

Right to oppose telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone details to a professional is entitled to register on the telephone canvassing opposition list.