FAQ

Everything you need to know to plan your stay at the 5-star Palais Gallien Hotel & Spa, in the heart of Bordeaux

Reservations & Rates

How can I book a room at the best price at the Palais Gallien Hotel & Spa in Bordeaux?

We guarantee the best rate when you book directly on our official website. Our 24-hour front desk is also available to assist you at +33 (0)5 57 08 01 27 or contact@palais-gallien.com. Booking directly also gives you access to our exclusive offers, such as the Romantic Getaway for Two, and personalized assistance from our team to help you plan your stay.

How much does a night at the Palais Gallien Hotel & Spa cost?

Our rates vary by room category—from the 25 m² Élégance Room to the 100 m² Montesquieu Suite—and by season. Our rooms start at €170. Breakfast (€33 per person) and the tourist tax (€5.18 per person per night) are additional. For exact rates for your dates, please visit our website or contact our front desk.

What are the cancellation policies at the Palais Gallien?

Cancellations are free of charge until 3:00 p.m., 48 hours before your arrival date. After this time, any cancellation or change will result in a charge of 100% of the reservation amount. If you have any questions or need to make changes, our front desk is available 24 hours a day at +33 (0)5 57 08 01 27 or by email at contact@palais-gallien.com.

Is a deposit required, and what payment methods do you accept?

For reservations totaling more than €1,000, we may require a 30% deposit to confirm your stay. This deposit will be refunded if you cancel at least 48 hours before your arrival. We accept credit cards, checks, cash, and Chèques-Vacances. Please contact our front desk with any questions regarding payment.

How much is the tourist tax at the Palais Gallien in Bordeaux?

The tourist tax is €5.18 per person per night. Set by the local government, it is not included in the room rate and will be added to your bill. If you have any questions about the cost of your stay, our front desk is available 24 hours a day at +33 (0)5 57 08 01 27.

Check-in & Check-out

What time can guests check in and check out of their rooms at the Palais Gallien?

Your room is available starting at 3:00 p.m. on the day of your arrival and must be vacated by 12:00 p.m. on the day of your departure. Since our front desk is open 24 hours a day, you can arrive late in the evening with complete peace of mind: our team will be there to welcome you.

Can I check my luggage before arrival or after departure?

Yes. Our luggage storage service will hold your belongings if you arrive before 3:00 p.m., if you’re leaving late, or while you’re out exploring the city. Our team will also take your luggage up to your room. If you plan to arrive early or leave late, please let us know when you make your reservation.

Can the Palais Gallien arrange transportation from the airport or the train station in Bordeaux?

Yes. Our concierge service will arrange your transfer from Bordeaux-Mérignac Airport or the Saint-Jean train station to the hotel, as well as your transportation during your stay. Rates are available upon request and depend on the route and the number of passengers. Simply contact us before your arrival at +33 (0)5 57 08 01 27.

Rooms & Suites

How many rooms are there at the Palais Gallien Hotel & Spa?

Our hotel has 28 rooms and suites ranging in size from 25 to 100 m², divided into 9 categories:

  • Elegance, Deluxe, and Deluxe Terrace with Garden View;
  • Prestige and Prestige Jacuzzi;
  • Duplex Terrace Suite, Terrace Jacuzzi Suite, Montaigne Suite, and Montesquieu Suite.

Each room is unique: stone and antique hardwood floors blend with designs by Philippe Starck, Kartell, and Eichholtz.

Which rooms at the Palais Gallien have a private hot tub?

Three of our room categories feature a private hot tub on the terrace:

  • the Prestige Jacuzzi Room (35 m²), with a terrace overlooking the garden;
  • the Jacuzzi Terrace Suite (45 m²), with direct access to the garden and the outdoor pool;
  • The Montaigne Suite (50 m²), located on the top floor, with a view of the rooftops of Bordeaux.

Simply specify your choice when making your reservation.

What is the Montesquieu Suite at the Palais Gallien?

The Montesquieu Suite is our largest suite: 100 m² for two people, accessible by a private elevator. It includes:

  • a 200-cm Super King bed and a walk-in closet;
  • a living room and a dining room with a kitchen;
  • a private movie theater with a popcorn machine;
  • a sauna/hammam and wine and liquor cellars;
  • a bathroom with a bathtub, walk-in shower, and sensory shower.

Does the Palais Gallien offer rooms for families or for four people?

Yes, two of our suites can accommodate 2 to 4 people:

  • the Duplex Terrace Suite (55 m²), with a living room and shower room on the ground floor, and a bedroom with a shower, bathtub, and terrace overlooking the garden on the upper floor;
  • The Jacuzzi Terrace Suite (45 m²), featuring a separate bedroom and living room, and direct access to the garden and the pool.

An extra bed can be added upon request.

What amenities are available in the rooms at the Palais Gallien?

All of our rooms are air-conditioned and non-smoking. They feature:

  • a Nespresso machine and a kettle;
  • a flat-screen TV with satellite channels;
  • a safe, a telephone, and a minibar;
  • free Wi-Fi and a hair dryer.

The wake-up service and 24-hour room service ensure your comfort.

Can we choose our room or request a view of the garden?

Every room at the Palais Gallien is unique: we invite you to specify your preferences when making your reservation. The Deluxe rooms and the Deluxe Terrace with Garden View (30 m², private terrace on the 1st floor of the Mauriac building, accessible only by stairs) overlook the garden. The Élégance rooms overlook either the garden or the street. We will do our best to accommodate your request, subject to availability.

Nuxe Spa & Wellness

What does the Nuxe Spa at the Palais Gallien in Bordeaux offer?

Our Nuxe Spa offers Nuxe-branded facial and body treatments centered around the legendary Huile Prodigieuse®. Its wellness area features a sauna, a steam room, a heated pool, and a hot tub. It is open daily from 9 a.m. to 9 p.m., whether or not you are staying at the hotel.

Is spa access included for hotel guests, and is it open to non-guests?

Access to our wellness area (sauna, steam room, heated pool, hot tub) is available to hotel guests for €30 per hour. The spa is also open to non-hotel guests at a rate of €50 per hour, daily from 9 a.m. to 9 p.m. We recommend that you reserve your time slot in advance, either online via Planity or by contacting our team.

What treatments does the Nuxe Spa offer, and how do I make a reservation?

Our menu features facials, massages (relaxing, lymphatic drainage, deep tissue, energizing), and body scrubs:

  • 30-minute treatments for 85 €;
  • 45-minute treatments ranging from 115 to 120 €;
  • 1 hour and 15-minute treatments ranging from 170 to 180 €.

Couples' getaways and packages of 5 or 10 treatments round out our offerings. Book through Planity, by calling +33 (0)5 57 08 01 27, or by emailing spa@palais-gallien.com. Please arrive 15 minutes before your appointment; any cancellation made less than 48 hours in advance will be charged.

Does the Palais Gallien have an outdoor pool?

Yes. A rarity in the heart of Bordeaux, our hotel features an outdoor pool in the center of its garden, surrounded by lounge chairs. The Jacuzzi Terrace Suite even offers direct access to the garden and the pool. Our Nuxe Spa rounds out this relaxing getaway with a wellness area featuring a sauna, heated pool, and jacuzzi.

Are the treatments at the Nuxe Spa suitable for pregnant women?

Some treatments may be adapted for expectant mothers. You will be asked to provide a doctor’s authorization on the day of your appointment. We also ask that you inform our team of any health issues (circulatory problems, allergies, asthma, etc.): certain treatments may then need to be adapted or may not be recommended. Please feel free to contact us before your visit at spa@palais-gallien.com.

Is there a gym at the Palais Gallien?

Yes. Our fitness center, reserved for hotel guests, is open daily from 7 a.m. to 10 p.m. It features a rowing machine, a stationary bike, an elliptical trainer, a curved treadmill, a weight bench with dumbbells, yoga mats, and a wall bar. Water and towels are provided. A trainer is available upon request, and in the summer, sessions take place on the rooftop.

Restaurant, Bar & Breakfast

What is the name of the restaurant at the Palais Gallien, and when is it open?

Le Cercle de Montaigne is our fine-dining restaurant: creative, locally sourced cuisine that follows the seasons and showcases regional producers. It welcomes you for lunch Wednesday through Saturday and for dinner Tuesday through Saturday in two cozy dining rooms, the Vert and the Rouge. Service hours: 12:30 p.m.–1:30 p.m. and 7:30 p.m.–9:30 p.m. Reservations can be made on TheFork or by calling +33 (0)5 57 08 01 27.

What are the menus and prices at Le Cercle de Montaigne restaurant?

For lunch, the market-inspired menu costs €28 (appetizer and main course, or main course and dessert) or €37 (three courses). The five-course tasting menu is €87, served to the entire table, with cheese available as an additional €15. À la carte, expect to pay €19 to €23 for a starter, €23 to €35 for a main course, and €11 to €15 for a dessert. A vegetarian option is available upon request.

Is breakfast included, and what time is it served?

Breakfast is available for an additional charge of €33 per person and is free for children 3 years old and under. Made from scratch with local ingredients, it is served from 7:00 a.m. to 10:30 a.m. in the dining room or on the terrace, and from 8:00 a.m. to 10:30 a.m. in your room. It’s a wonderful way to start the day before setting out to explore Bordeaux.

Does the Palais Gallien offer room service?

Yes, our room service is available 24 hours a day. Whether it’s breakfast, lunch, or dinner, you’ll be served in your room from a menu created by our chef. It’s a wonderful option for an intimate dinner—on the terrace of your suite, for example. Breakfast in your room is served from 8:00 a.m. to 10:30 a.m.

Is there a cocktail bar at the Palais Gallien?

Yes. Our bar offers signature and classic cocktails (€12–€16), mocktails (€8), and a wine list featuring approximately 150 selections. The great Bordeaux wines take pride of place: Pauillac, Margaux, Saint-Émilion, Pomerol, Pessac-Léognan, and Sauternes. A selection of wines and champagnes is also served by the glass.

Can we dine on the terrace or rooftop of the Palais Gallien in the summer?

During the warmer months, from May through the end of September, our summer restaurant, Le Cercle d'Été, welcomes you to the rooftop from 6:00 p.m. to 10:00 p.m. Breakfast is also served on the terrace from 7:00 a.m. to 10:30 a.m. For any inquiries, please contact our team at +33 (0)5 57 08 01 27.

Directions & Parking

Where is the Palais Gallien Hotel & Spa located in Bordeaux?

Our hotel is located at 144 Rue Abbé de l'Épée, 33000 Bordeaux, in the quiet Fondaudège neighborhood, in the heart of the historic center. It is just a stone's throw from the Gallo-Roman amphitheater that gave it its name, the only visible remnant of the 2nd century in Bordeaux. From Saint-Jean Station, take Line D to the Fondaudège - Muséum stop.

How do I get to the Palais Gallien from the Saint-Jean train station?

The easiest way is to book a transfer through our concierge service. If you're using public transportation, you have two options:

  • Line D, toward Cantinolle, to the Fondaudège - Muséum stop;
  • Line 1, toward Mérignac Airport, to the Gambetta - Mériadeck stop.

Our front desk, open 24 hours a day, can be reached at +33 (0)5 57 08 01 27 to assist you.

How do I get to the Palais Gallien from the Bordeaux-Mérignac Airport?

Our concierge service can arrange a private transfer from the airport upon request; the fare will be provided based on the route and the number of passengers. If using public transportation, Line 1 connects the airport to downtown: get off at the Gambetta - Mériadeck stop to reach the hotel. Please be sure to let us know your arrival time.

Does the Palais Gallien have a parking lot?

Yes, we offer paid parking at a rate of €30 per night, located 100 meters away. We recommend that you reserve a spot at the same time you book your room, or contact our 24-hour front desk at +33 (0)5 57 08 01 27. You can also arrive without a car: our concierge service can arrange transfers from the train station and the airport.

Pets, Families, & Accessibility

Are pets allowed at the Palais Gallien Hotel & Spa?

Yes, your four-legged friends are welcome, for an additional fee of €20 per pet per night. Please let us know when you make your reservation so we can best prepare for your arrival. Our team is available to answer any questions you may have at +33 (0)5 57 08 01 27.

Does the Palais Gallien welcome children and babies?

Yes, of course. Children up to age 3 stay free of charge in their parents' room, and their breakfast is included. Cribs are available upon reservation, and an extra bed can be added upon request. For families, our Duplex Terrace Suites and Jacuzzi Terrace Suites accommodate up to 4 people.

Is the Palais Gallien accessible to people with limited mobility?

Yes, our hotel has a room adapted for guests with limited mobility in the "Élégance" category. Please let us know when you make your reservation so that our team can ensure you have the best possible experience. Our 24-hour front desk is available to answer any questions you may have at +33 (0)5 57 08 01 27.

Events, Offers & Gift Cards

Is it possible to host a seminar or a private event at the Palais Gallien in Bordeaux?

Yes. We have three event spaces available for your meetings, cocktail parties, corporate events, and private brunches:

  • the Turenne Room: 38 m², 30 people in theater-style seating, 16 in U-shape, 30 for a cocktail reception;
  • The Green Lounge: 35 m², seating for 24, standing room for 30;
  • The Red Room: 25 m², 20 in theater-style seating, 10 in U-shaped seating, 20 for a cocktail reception.

We will provide you with our rates upon request, based on your project.

What deals and packages does the Palais Gallien offer?

We offer two annual plans:

  • "La Parenthèse Prodigieuse" (€152 per person): 30 minutes of access to the Nuxe Spa, a 45-minute massage of your choice, a cocktail, and lunch at the Cercle de Montaigne (drinks not included);
  • The Romantic Getaway for Two: When you book a one-night stay with breakfast and a Nuxe couples’ massage directly through us, we’ll give you a romantic gift set worth €125 (rose petals, champagne, candles, massage oil).

Can you give a stay or a treatment at the Palais Gallien as a gift?

Yes, gift sets are available for purchase in our online store, which you can access from our Offers page: a wonderful way to introduce your loved ones to the Palais Gallien. Nuxe Spa gift certificates are non-transferable, valid for one year from the date of issuance, and are neither refundable nor exchangeable.

Can the concierge service at the Palais Gallien arrange a surprise or organize tours?

Yes. Our concierge service can arrange a romantic setup or a birthday cake in your room upon request. It also organizes your visits to Bordeaux’s vineyards, guided city tours, and reservations for restaurants or shows. A concierge app allows you to contact our team at any time.

The Hotel, Its History, and Its Commitments

Where does the name “Palais Gallien” come from, and what is the history of the hotel?

Our hotel takes its name from the nearby Gallo-Roman amphitheater, known to the people of Bordeaux as the “Palais Gallien”: it is the only visible remnant of the 2nd century in Bordeaux. The main building was designed by Swiss architect Camille Martin for Mr. Barbe in 1895. It was home to prominent Bordeaux families until 1968.

Is the Palais Gallien a 5-star hotel?

Yes, the Palais Gallien Hotel & Spa is a 5-star hotel located in the heart of Bordeaux’s historic center. A member of The Boutique Hotels Collection, it is the group’s very first 5-star property in the Aquitaine region. It has been named by Condé Nast as one of the best hotels in Bordeaux. Our promise: intimate luxury in the heart of historic Bordeaux.

Is the Palais Gallien an eco-friendly hotel?

Yes. Our entire team is proud to have renewed our Clef Verte certification in 2026, the gold standard for eco-friendly tourist accommodations. At Le Cercle de Montaigne restaurant, our chef prioritizes local and seasonal ingredients, working closely with regional producers. The homemade breakfast also showcases regional products.

What languages does the Palais Gallien team speak?

Our team is happy to assist you in French, English, Spanish, and Italian. Accustomed to serving an international clientele, they will be delighted to assist you in your language, whether at the 24-hour front desk or at the concierge desk, to help you plan your visits and make reservations in Bordeaux.

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